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Disclaimer

Mitchell Enterprises LLC, is not responsible for any errors or omissions contained within our on-line catalog. Prices are subject to change without notice.

Our products are offered for entertainment pleasure only. Mitchell Enterprises is not responsible for machines that are used for any other purpose or for machines that have been altered or relocated to a state whose regulations limit the ownership of such equipment.

Payment Methods

We are pleased to accept the following forms of payment:

• Visa,
• Mastercard,
• Discover,
• American Express,
• Company Checks
• Cashiers Checks
• Money Orders
• Personal Checks
• Sorry no COD's
  
  Credit card orders must include the expiration date of the card, the full name listed on the card and their address if different than the mailing or shipping address.

Mitchell Enterprises does not offer payment terms or C.O.D. All orders must be paid in full before being shipped.

Minimum order is $25

Shipping Methods

Please allow about to two weeks for delivery

• Pachislo and Pachinko machines are shipped Fedex-RPS Ground prepaid
• Accessories are shipped Fedex-RPS Ground prepaid

Mitchell Enterprises does offer "rush" shipping. Please inquire by phone if you must have your order rushed.

 

• Please email sales@slotsdirect.com and include your original order number, what product(s) you are returning, and your name. Or call us at (610) 687-5884. We will give you an RMA number and a return address.
• Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
• Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center.
• Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
• Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift wrap charges. We will issue a credit to the credit card used for the original purchase.

What If My Order Arrives Damaged?

Inspect your package immediately upon delivery, Shipping damage claims are limited to 48 hours after delivery. Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight, please note the important instructions below.

If Shipped via Truck Freight

• Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
• If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters Shipping damage claims are limited to 48 hours after delivery.since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

Our goal is to make buying online easy, safe and efficient.

If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy . If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.

If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.

PLEASE NOTE OUR POLICY ON CHARGEBACKS:


• Client understands that Company does not tolerate chargebacks of any kind and that no chargebacks of any kind are acceptable.
  
  
• Client understands that Company deems chargebacks as consumer fraud and will proceed to collect by any means necessary.
  
  
• Client is responsible for attorney's fees, fees for collection agencies or third party intervention if client charges back or does not pay monies owed.
  
  
• If Client charges back without following proper procedure, client will owe $500 plus chargeback fees plus amount owed.
  
  
• Company will report any outstanding balances to the three main credit bureaus.
  
  
• Company will have the incident reported to anti-fraud databases, which will prevent any further purchases on the Internet.
  
  
• Company has a chargeback legal department and WILL file suit immediately if necessary.
  
  

Terms & Conditions are subject to change at any time. Notice is deemed given when published on the Internet.